Ship Reliable Customer Agents
Give your customer-facing agents persistent memory, a knowledge base, real tools, and compliance guardrails — connected via MCP. Works across voice, chat, and SMS on any platform.
Works with all major voice and text platforms
Building an AI agent is easy.
Making it production-ready is another story.
Your agents have no memory.
A customer calls back about an open issue and your agent has no idea who they are. No context, no history — every conversation starts from scratch.
You can’t test before shipping.
You tweak a prompt, deploy, and hope nothing breaks. There’s no way to regression-test against real scenarios before your customers find the bugs.
You have no idea what’s happening.
Calls are happening but you have no transcripts, no scoring, no alerts. You discover problems when customers complain — not when they happen.
“Only 18% of organizations have successfully deployed an AI agent in production. The gap isn't building — it's testing, observability, and trust.”
Gartner, 2025 — AI Agent Readiness Report
How Chanl helps you launch
reliable customer agents.
Connect agents to memory, tools, and knowledge.
Your agents on VAPI, Retell, or any platform connect to Chanl via MCP. They get persistent memory, a knowledge base, and callable tools — live, during every customer conversation.
Test with 100 scenarios before you ship.
Generate realistic caller personas, run them against your agent in bulk, and score every response with custom scorecards. Catch regressions before they reach production.
See every call, scored and searchable.
Full transcripts with speaker turns, real-time analytics, and automated scoring on every production call. Get alerted the moment something goes off-script.
Give your agents superpowers
Integrations, knowledge, and memory — via MCPConnect any agent on any platform to Chanl via MCP. Your agents get live CRM data, an accurate knowledge base, and persistent memory — all accessible during customer conversations.
Meet your toughest callers
Our AI personas are demanding, confused, emotional, and analytical. They test your voice agents with real conversation scenarios that human testers miss.
Test before your customers do
100 calls in minutes, not daysGenerate realistic test scenarios, run them against your agent with diverse personas, and score every response automatically. Find edge cases before they find you.
See exactly what your agent says
Every call. Every word. Scored.Full transcripts, real-time analytics, and automated scoring on every production call. Know the moment something goes wrong.
Everything you need to ship
reliable customer agents.
Data & Tool Integration
Connect agents to your CRM, databases, and APIs during live calls. Works with VAPI, Retell, ElevenLabs, and any platform via MCP.
Knowledge Base
Upload docs, policies, and FAQs. Your agents answer accurately from your actual content — not hallucinations.
Compliance Guardrails
Set policies and safety rails that apply to every call. Prevent hallucinations, off-script responses, and compliance violations.
Simulation Testing
Generate realistic caller scenarios and run them against your agent at scale before deploying to production.
Custom Scorecards
Define grading criteria and automatically score every simulation and production call against your standards.
Call Transcripts
Full transcripts with speaker turns, timestamps, and audio playback for every conversation.
Real-time Analytics
Call volume, duration, sentiment trends, and resolution rates — all updated in real-time.
Smart Alerts
Get notified instantly when agents go off-script, sentiment drops, or calls fail your scorecards.
Multi-channel
Voice, chat, and SMS from a single backend. Same data, tools, and guardrails across every channel.
Follow-up Actions
Automatically trigger follow-ups after calls — send summaries, create tickets, update your CRM.
Know exactly what your agents are saying
Call Analytics
Call volume, resolution rates, sentiment trends, and tool usage — across all your agents.
Agent Performance
Calls handled, escalation rate, average response time, and scorecard pass rates per agent.
Last 7 days