Voice AI Testing Insights
Learn from real-world deployments, industry research, and best practices from teams shipping voice AI at scale.
Featured Articles
Why 75% of AI Chatbots Fail Complex Customer Issues (And How to Fix It)
Industry research reveals 75% of customers believe chatbots struggle with complex issues. Learn why this happens and discover proven testing strategies to dramatically improve your AI agent performance.
The Human Touch: Why 90% of Customers Still Choose People Over AI Agents
Despite AI advances, 90% of customers prefer human agents for service. Discover what customers really want from AI interactions and how to bridge the trust gap through rigorous testing.
Recent Articles
The 16% Rule: How Every Second of Latency Destroys Voice AI Customer Satisfaction
Research shows each second of latency reduces customer satisfaction by 16%. Learn the technical causes of voice AI delays and discover testing strategies to maintain sub-second response times.
Voice AI Hallucinations: The Hidden Cost of Unvalidated Agents
Discover how voice AI hallucinations can cost businesses thousands daily and learn proven strategies to detect and prevent them before they reach customers.
The 12 Critical Edge Cases That Break Voice AI Agents
Uncover the most common edge cases that cause voice AI failures and learn how to test for them systematically to prevent customer frustration.
Building a Production-Ready Voice AI Testing Framework
Learn how to build a comprehensive testing framework that ensures your voice AI agents perform reliably in production environments.
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