ChanlChanl
Customer SuccessAI-powered solution

Proactive support that keeps customers happy

AI agents that monitor customer health, automate check-ins, and catch churn signals before it's too late — so your CS team focuses on strategic relationships.

How Chanl Helps

Retain and grow
your customer base.

Health monitoring

Track customer engagement, usage patterns, and satisfaction signals. AI agents flag at-risk accounts before they churn.

Automated check-ins

Regular touchpoints that feel personal — AI agents reach out via voice or chat to collect feedback and address concerns.

Renewal management

Automated renewal reminders, upsell conversations, and contract discussions that keep revenue flowing predictably.

Onboarding

Get customers to value faster

AI agents guide new customers through setup, answer questions in real-time, and ensure they hit key milestones — reducing time-to-value from weeks to days.

  • Step-by-step onboarding calls and walkthroughs
  • Proactive check-ins at key milestone points
  • Automatic escalation when customers get stuck
  • Onboarding completion tracking and reporting

Improve Greeting

+5% clarity

Add customer name and context from memory for personalization

Boost Empathy

+8% CSAT

Mirror customer sentiment before offering solutions

Reduce Wait Time

-12s wait

Pre-fetch common queries to cut response latency

Churn Prevention

Catch warning signs before it's too late

AI agents analyze usage patterns, sentiment, and engagement to identify at-risk customers. Automated outreach re-engages them before they leave.

  • Predictive churn scoring based on behavior signals
  • Automated re-engagement campaigns for at-risk accounts
  • Sentiment analysis across all customer touchpoints
  • Executive alerts for high-value account risks
0Edge Cases Found
5 high8 med7 low3 info
High Severity5 found
Medium Severity8 found
Low Severity7 found
Info3 found
Coverage94%
Feedback Collection

Listen at scale, act with precision

AI agents conduct NPS surveys, collect feature requests, and gather feedback through natural voice conversations — getting richer insights than any form.

  • Voice-based NPS and satisfaction surveys
  • Automatic feedback categorization and tagging
  • Feature request tracking synced to your product tools
  • Closed-loop follow-up on resolved issues
Conversation analyst reviewing data

Sentiment Analysis

Last 7 days

Positive 68%
Neutral 24%
Negative 8%
Top Topics
Billing342
Support281
Onboarding197
Upgrade156

Ready to reduce churn?

Deploy AI agents that keep your customers engaged, informed, and loyal — starting today.