Automated Scoring
Every Conversation Gets a Grade
Instant scorecards with detailed breakdowns of accuracy, politeness, resolution success, and efficiency. See exactly what's working and what needs improvement with actionable insights.
app.chanl.ai/dashboard
curl https://api.chanl.ai/evaluations/conv_123 \
-H "Authorization: Bearer $TOKEN"
# {"overall_score": 8.7, "accuracy": 9.2}
Instant Performance Scores
Get automated scoring for every conversation with detailed breakdowns of accuracy, politeness, resolution success, and efficiency metrics.
Detailed Analytics Reports
Comprehensive analytics with conversation flow analysis, sentiment tracking, and performance trends over time with actionable insights.
Improvement Recommendations
AI-powered suggestions for optimizing your voice agents based on real conversation data and performance patterns.