Train Human Agents Like You Train AI
Give your team the same edge your AI agents get. Chanl turns training into live simulation where human agents practice real calls, face realistic customers, and level up faster than ever.
Industries That Can Use This
From healthcare to finance, any industry with customer-facing teams can benefit from AI-powered agent training. Train your human agents to handle real-world scenarios with confidence.
Healthcare
Train medical staff to handle patient inquiries, appointment scheduling, and insurance questions with empathy and accuracy. Practice sensitive conversations safely.
Financial Services
Prepare agents for complex financial inquiries, fraud detection, and regulatory compliance. Practice handling stressed customers during financial emergencies.
E-commerce & Retail
Train customer service teams for product inquiries, returns, complaints, and upselling. Practice handling peak season stress and difficult customers.
Travel & Hospitality
Train front desk, reservations, and concierge teams for booking inquiries, cancellations, and guest complaints. Practice handling stressed travelers and service recovery scenarios.
Real Estate
Train agents for property inquiries, showing appointments, and client negotiations. Practice handling emotional buyers and sellers in high-stakes situations.
Education
Prepare admissions and student services teams for enrollment inquiries, financial aid questions, and academic support. Practice handling anxious students and parents.
Turn Training Into Real Experience
No more dull scripts or predictable calls. Chanl creates AI-powered customer personas like impatient buyers, confused users, or emotional clients, so your agents can master real-world conversations in a safe space.
Coach Smarter, Not Harder
Every simulated call is automatically analyzed with AI scorecards for empathy, tone, accuracy, and resolution. Managers get instant insights, while agents receive tailored coaching tips to improve after every session.
See Progress in Motion
Track improvement in a dynamic dashboard that compares human vs AI performance across hundreds of scenarios. Watch your team's confidence, call speed, and customer satisfaction climb week by week.
Voice AI Testing Insights
Learn about voice AI testing best practices, industry trends, and how to ship reliable voice agents that your customers love.
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Frequently Asked Questions
What makes Chanl's agent training different?+
It feels real. Chanl's AI personas mimic real customers with emotion, intent, and unpredictability giving agents true experience, not practice runs.
Can I use it for both AI and human training?+
Absolutely. Chanl was built to improve both sides, your human agents and your AI agents, using the same testing and feedback loop.
What kind of scenarios can I run?+
Anything from frustrated customers and technical queries to high-value sales calls. You can even design your own customer personas.
How does feedback work?+
Chanl automatically scores each call, highlights where agents can improve, and provides targeted coaching insights for managers.
Does it integrate with our call tools?+
Yes, plug Chanl into systems like Twilio, Vapi, or Aircall to train your team directly within your environment.